Frequently Asked Questions

About Order

Q. How do I order?

A. Click "Add to Cart" on the item's page and check out as a registered user. After signing in as a user, choose the payment and shipping methods

Q. Can I cancel my order?

A. You may possibly cancel your order if it's before shipping. Please notify us by email. You may not cancel your order once it's shipped.

About shipping

Q. Can I choose a courier?

A. No, you cannot choose a courier. We use EMS (Express Mail Service) by Japan Post.

Q. Can I specify a date and time of delivery?

A. No, we're afraid that it cannot be arranged with EMS.

About payment

Q. Can I use a credit card?

A. Yes, you can. We accept major cards such as Visa and Master Card.

About "My Account"

Q. What is "My Account"?

A. "My Account" is your account on our online shop, which shows your history of orders, and where you can change your shipping information and password.

Q. What should I do if I forget my password?

A. Please reset the password to log in to your account again.

Q. Can I change my email address?

A. Yes. Go to My Page and change the email information. If you change your email address before you order items, the new email address will be used for the order. If you change it after the order, please contact our customer service center as soon as possible.